Top 10 Spanish bank

Smart search chatbot for insurance products

Reduction of hours of qualified personnel to attend to the inquiries of employees in the office about product and insurance contracts.

Solution

  • Implementation of a chatbot with customized functionalities. The chatbot has the main functionalities offered by Watson Assistant, as well as the main orchestration core that uses the algorithm developed by Enzyme EWA (Enzyme Watson Accelerator).
  • As extra features, Watson Discovery has been incorporated, a tool capable of ingesting all the information related to regulations and insurance that the bank has, to later integrate it with the Chatbot and that it acts as an intermediary in document search and query processes.
  • Additionally, search engine quality evaluation functionalities have been developed, as well as a tailored control panel to configure search engine parameters.

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